Thank you for choosing Tiny Home Manufacturing. We want to ensure your complete satisfaction with your purchase. Please review our Return and Refund Policy below, which applies to the following countries:
- United States
- United Kingdom
- Canada
- France
- Australia
- Austria
Return Eligibility
You have the right to return products within 90 days after the arrival of your order. To be eligible for a return, your item must meet the following criteria:
- Must be in NEW condition (unopened and in original packaging).
- Must be unworn or unused with tags attached.
- Receipt or proof of purchase is required.
Note: We reserve the right to refuse a return if there are traces of use.
Return Process
To initiate a return, please contact us at info@tinyhomesmanufacturingltd.com.
Once your return is accepted, we will provide you with a return shipping label and instructions on how to send your package. Please note that items sent back to us without first requesting a return will not be accepted.
Return Costs
The actual return shipping costs are the responsibility of the customer and must be paid to the shipping party. This applies to both dissatisfied products and products received with defects.
Most packages include return labels in the box. If you do not find a return label, please email us, and we will send it to you digitally. You can then print the label and include it in your return package.
Refund Process
Once we have received and verified your return, you will receive your refund within 10 business days using the payment method you used when placing your order.
Compliance
We comply with all relevant laws regarding returns and refunds. We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.
Payment Information
During checkout on our website, you can select from the following secure payment methods:
- Bank Transfer
Contact Us
If you have any questions regarding our Return and Refund Policy or the return process, please contact our customer service team:
- Address: 298 S D St, San Bernardino, CA 92401, USA
- E-mail: info@tinyhomesmanufacturingltd.com
- Phone: +1 (909) 480-8608
Our customer service hours are Monday to Friday from 8 a.m. to 10 p.m. (PST).
Thank you for your understanding and for choosing Tiny Home Manufacturing! We appreciate your trust in us and look forward to serving you.